AI is changing the way people do banking: Is your CU making the right investment? - CUInsight

Artificial intelligence (AI) is not only the norm, but the expectation for just about every aspect of life, including banking. AI is an intelligent and virtual resource that deploys data to replace and improve business functions previously completed by human capital. In the world of banking, AI implementation is increasing revenue, mitigating risk, and improving the member experience through mobile banking. Chances are your branch will not get the same number of opportunities to impress members as you did two years ago. Once a member experiences 24/7 support with zero hold time, they will choose that convenience, and AI will allow you to provide that level of service.