What Amazon Can Teach MSPs About Customer Service

The pressure to deliver a positive customer experience has never been greater. Real-time access to information and the ease of comparison shopping have elevated expectations and radically changed the buyer's journey. How customers are treated has a profound effect on future transactions: Those whose problems are resolved with minimal effort are far more likely to repurchase goods or services and increase how much they spend. Do a great job, and they will reward you with more business. According to the Consumer Expectations in 2018 report from Avionos, 17 percent of consumers are willing to share even more personal information during the buying experience if it means Amazon can better anticipate their needs.