Successful AI Stems from Human-Centered Design, Fed Leaders Agree – MeriTalk

Federal artificial intelligence (AI) technology leaders agreed today that a human-centered approach to data management and automation generates stakeholder buy-in and improves agencywide perceptions of AI projects. At CXO Tech Forum: AI and Robotics Process Automation (RPA) in Government on Dec. 5, government officials speaking on several panels emphasized the importance of human-centered design in the development of AI capabilities. Anil Tilbe, Director of Enterprise Measurement and Design at the Veterans Experience Office (VEO), said that human-centered design is "extremely important" in AI development. "Using human-centered design, you're prioritizing human intelligence," he said. At VEO, Tilbe and his team are using information gathered from veterans and Veterans Affairs employees to build the AI environment.