Puzzel announces new Chat bot functionality and GDPR readiness

Oslo, Norway - Latest release of Puzzel cloud contact centre solution provides new bot options including its own Chat bot, multi-channel capabilities and introduces enhanced measures to protect customer data Puzzel has announced new functionality in the latest release of its cloud-based contact centre solution, designed to extend the system's multi-channel capabilities and help organisations to meet important changes in EU data protection legislation. Users are now able to integrate third party or Puzzel's own Chat bots directly into their core contact centre solution to improve first contacts with customers and save valuable live agent time. Furthermore, Puzzel has made several adjustments to its platform in preparation for the advent of General Data Protection Regulation (GDPR) in May this year. Christian Thorsrud, Product Manager at Puzzel commented, "Chat bots and GDPR are hot topics in the contact centre world today. On the one hand, innovations based on Artificial Intelligence such as Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel's latest release is designed to make them a reality. On the other hand, the imminent arrival of GDPR is putting pressure on contact centres to review how they collect and store their own and third party data. The latest version of our cloud-based software brings renewed assurance that contact centres can rely on Puzzel to provide them with a secure and auditable framework to help meet critical new legislative requirements."