11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience

After enjoying years of steady growth, your business suddenly sees your customer satisfaction scores sinking. When you investigate, you find that your customer support team is simply not keeping up with the volume of requests that they're receiving. Customers have to wait two or more days for a first response, and they're voicing their discontent in growing numbers on social media. You don't have enough money in the budget to hire and train more support staff, so the only realistic solution is to use AI and automation. Which use cases should you try to automate, and which tools should you use?