Artificial intelligence in social housing: your virtual assistant

The rise of artificial intelligence (AI), as with a lot of recent technologies, seems to be exponential. Recently, the news was of the NHS looking to introduce AI to assist in more rapid diagnosis of heart conditions. So perhaps the time is right to start thinking how AI could be utilised within UK housing organisations? At the beginning of 2017 I began an open conversation with the housing sector around emerging technologies, including chatbots, sensor-based Internet of Things devices and headless user interfaces (UIs) like Amazon's Alexa or Google at Home. Since then I've been visiting and meeting with a diverse range of organisations who have all started to explore the potential benefits that these sorts of technologies could offer them.