2021 prediction: 35% of global firms will double-down on workplace AI

Artificial intelligence (AI) in the workplace has long been a sensitive topic. Many people see it as robots taking over their jobs, while some firms remain sceptical about the technology due to the costs. But, in the face of the coronavirus crisis many businesses have come around to the benefits of AI. According to a report by Forrester, AI adoption grew by 15 percentage points in 2020. Forrester suggests that firms will tackle all the negative ideas of AI in 2021. Forrester says that in 2021, "the grittiest of companies will push AI to new frontiers, such as holographic meetings for remote work and on-demand personalised manufacturing."