Otis Elevator CIO: Modern apps and IoT for digital transformation

The Otis Elevator Company was started by Elisha Otis, who invented the first safety elevator. Today, Otis is a subsidiary of United Technologies. I spoke with the chief information officer of the Otis Elevator Company to learn about the company's digital transformation. Marcus Galafassi, the company's CIO, was my guest on episode 292 of the CXOTalk series of conversations with the world's top innovators. This episode offers an inside look into the hidden world of elevators and the people who build and service them. The company's digital transformation is a fascinating story that involves modern technologies such as sensors, internet of things, and even building interfaces between Amazon's Alexa and elevators. Watch our conversation in the video embedded above and read the complete transcript. Below are edited excerpts from the transcript. And, if you want to learn whether the "close door" button on elevators works, then read on! We have done a lot of apps for our mechanics.