As Artificial Intelligence Grows in Government, Experts Urge Caution

Have a question about taxes, vehicle licensing or simply need the phone number for a state agency? If you live in Mississippi, just ask Alexa, Amazon's digital assistant that has been programmed to also work with state and local governments. In fact, Mississippi is one of several governments that uses so-called chatbots to handle a range of basic but frequently asked questions. In Utah, teenagers can solicit help reviewing questions that might be on a driver's test. In Los Angeles, residents can get detailed information about city-sponsored events.