Bias: AI's Achille's Heel - InformationWeek

Business and IT leaders are realizing that artificial intelligence should be implemented carefully to avoid unwanted results. In the race to implement AI over the past several years, most organizations have not addressed risk management adequately, and in some cases, the oversight has resulted in headline news that the company could have avoided if it had exercised more care. People are paying attention to those headlines and taking them to heart. AI has moved from the initial hype phase, in which proponents tend to focus only on the positive aspects, to what Gartner calls the "trough of disillusionment" or Geoffrey Moore called "the chasm" in which the drawbacks of the technology become too apparent to ignore and cause organizations to proceed with greater caution. Bias is AI's Achille's heel, and it's been the 800-pound gorilla in the room waiting to be recognized by people other than data scientists.