AI-powered chatbots to scale customer service support.

When customers reach out to the company for service, they expect instant responses to their problems. However, a customer care provider can only cater to a certain number of cases at a time. How do you scale support? Have you thought about the customers? There are so many service horror sagas that customers have experienced like long wait lines where the agent is unavailable, one where the agent is unable to deliver answers to customer's questions, agents ghosting on a customer on call, and inconsistent answers provided by service agents.