Chatbots are moving from the consumer space to enterprise

Continuing the topic started last week, this week I would like to show you how these little lightweight programs called chatbots are taking their own place within organizations, doing no less than increasing employees productivity and streamlining business processes. Currently, chatbots are very popular in the consumer space. From the business perspective, eCommerce, delivery and transportation businesses boost their business opportunities by letting their end customers order services and goods even more conveniently. But if you look very closely, you will see that bots are slowly taking over the enterprise space as well, and I'm not talking about company employees using third-party bots via enterprise messaging apps like Slack. I'm talking about enterprise companies building their own corporate chatbot to add value to their product, create a better interaction experience for their B2B customers and improve own business processes.