Humanizing AI: How to Close the Trust Gap in Healthcare - InformationWeek

Physician turnover in the United States, due to burnout and related factors, was conservatively estimated to cost the US healthcare system some $4.6 billion annually, according to a 2019 Annals of Internal Medicine study. The results reflect a familiar dynamic, where too many doctors are crushed in paperwork, which takes time away from being with patients. Just five months after this study was publicized, Harvard Business Review published "How AI in the Exam Room Could Reduce Physician Burnout," examining multiple artificial intelligence initiatives that may streamline providers' administrative tasks, thus reducing burnout. Still, barriers to trust in AI solutions remain, highlighted by 2020 KPMG International survey findings that note only 35% of leaders have a high degree of trust in data analytics powered by AI within their own organizations. This lack of confidence even in their own AI-driven solutions underscores the significant trust gap that exists between decision-makers and technology in the current digital era.