Get Ready for the Voice First Revolution in Financial Services

Advances in technology are setting the stage for financial institutions to explore use cases that take advantage of a consumer's most natural communication method ... the voice. It wasn't so long ago that we were amazed that we interact with an IVR to solve basic customer service issues or that we could type on a piece of glass to communicate with our mobile device. The problem was that most IVR systems didn't learn about our needs over time and typing and gesturing is really not the most efficient way to interact with a computer or device for the vastly most common uses most people have. Even for the most basic routines require far more physical and mental effort than what should be required in today's digital age. What if each time you needed to reach out to your bank (or any other business) the organization remembered your entire history of interactions (needs, behaviors, preferences, transaction patterns and timing, etc.), allowing it to have an intelligent'conversation' without going over often repeated steps?