Digital technologies and advanced analytics have the potential to create the invisible bank of the future. Powered by artificial intelligence (AI) and activated by voice, virtual banking assistants can become an integral part of consumers' daily lives. Banking today is becoming less and less a place you go, and more something that is hidden from view behind digital banking and commerce apps. Once an account is opened at a bank or credit union, there is less need to stop into a branch, since functions like deposits, borrowing, payments and transfers can be done without personal interaction through online and mobile devices. According to a new report published by KPMG, "Meet Eva – Your Enlightened Virtual Assistant and the Future Face of the Invisible Bank", technologies like Apple's Siri, Amazon's Alexa or Samsung's Viv will enable an even greater shift in banks and banking by 2030.

Digital technologies and advanced analytics have the potential to create the Invisible Bank of the future. Powered by artificial intelligence (AI) and activated by voice, virtual banking assistants can become an integral part of our daily lives. Banking today is becoming less and less a place you go, and more something that is hidden from view behind digital banking and commerce apps. Once an account is opened at a bank or credit union, there is less need to stop into a branch, since functions like deposits, borrowing, payments and transfers can be done without personal interaction through online and mobile devices. According to a new report published by KPMG, "Meet Eva – Your Enlightened Virtual Assistant and the Future Face of the Invisible Bank", technologies like Apple's Siri, Amazon's Alexa or Samsung's Viv will enable an even greater shift in banks and banking by 2030.

Advances in technology are setting the stage for financial institutions to explore use cases that take advantage of a consumer's most natural communication method ... the voice. It wasn't so long ago that we were amazed that we interact with an IVR to solve basic customer service issues or that we could type on a piece of glass to communicate with our mobile device. The problem was that most IVR systems didn't learn about our needs over time and typing and gesturing is really not the most efficient way to interact with a computer or device for the vastly most common uses most people have. Even for the most basic routines require far more physical and mental effort than what should be required in today's digital age. What if each time you needed to reach out to your bank (or any other business) the organization remembered your entire history of interactions (needs, behaviors, preferences, transaction patterns and timing, etc.), allowing it to have an intelligent'conversation' without going over often repeated steps?

May 27--As technologists race to invent the next big thing after the smartphone, many have overlooked what is starting to seem obvious: That the human voice is a powerful, perhaps the most powerful, mechanism for controlling the world around us. And, more importantly, speaking is a behavior that doesn't require a user manual. Now, Amazon, Google and Apple are speeding toward a not-too distant future when your voice will dictate commands to a personal assistant, powered by artificial intelligence, and ultimately supplant your PC and phone for most quotidian computing purposes. In other words, your voice -- not a screen -- will become the primary interface for accessing the Internet, and even controlling your home or car. "The entire Silicon Valley startup community was more enamored over virtual reality and augmented reality, and in the process completely overlooked the transformative nature of voice-first technology," said Brian Roemmele, a Temecula-based researcher and consultant in voice-based technologies and online commerce.