What's the Difference Between Machine Learning and Deep Learning?

Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts you probably have heard of before: "machine learning" and "deep learning". Neither are brand new ideas, but the way they're used seems to constantly evolve. Machine learning and deep learning are how Netflix knows what you might want to watch next, or how Facebook can recognize your friends' face in a photo, or how a support agent can figure out if you'll be satisfied with your customer service. So what are these buzzwords that still dominate the conversations about AI, and how exactly are they different? And what do they mean for customer service? "Algorithms that parse data, learn from that data, and then apply what they've learned to make informed decisions" An easy example is an on-demand music streaming service.