The future of news is humans talking to machines

This year, the iPhone turned 10. Its launch heralded a new era in audience behavior that fundamentally changed how news organizations would think about how their work is discovered, distributed and consumed. This summer, as a Knight Visiting Nieman Fellow at Harvard, I've been looking at another technology I think could lead to a similar step change in how publishers relate to their audiences: AI-driven voice interfaces, such as Amazon's Alexa, Google's Home and Assistant, Microsoft's Cortana, and Apple's upcoming HomePod. The more I've spoken to the editorial and technical leads building on these platforms in different news organizations, as well as the tech companies developing them, the more I've come to this view: This is potentially bigger than the impact of the iPhone. In fact, I'd describe these smart speakers and the associated AI and machine learning that they'll interface with as the huge burning platform the news industry doesn't even know it's standing on.