An intelligent approach to transformation Inside Small Business

Trust, transparency and technology: helping your employees embrace AI. If we look at today's workforce like a traditional family unit, employees can feel like the proverbial middle child, often overlooked in order to respond to the louder demands of the younger child and never given the same trusted responsibilities of an elder child. Business leaders, like busy parents, can tend to focus on keeping their key stakeholders, investors and customers happy while considering their employees as an afterthought. However, with the rapid digital transformation of today's workplace, employers need to focus more on reassuring their employees as they deal with change and uncertainty. This was reinforced in a recent survey of employers by Genesys, revealing a belief that more than half of employees (52 per cent) have concerns their jobs may be eliminated as a result of advanced technologies, like artificial intelligence (AI) and bots.