McDonald's Drive-Thru AI Giving Customers Hilariously Wrong Orders

But that simple act might be about to get a lot more difficult -- thanks to the cost-cutting magic of AI. The fast food chain, alongside other franchises including Sonic and Chipotle, has been trying out AI-powered voice assistants at their drive-thru lanes since at least 2019 -- with often hysterical results, it turns out. Now, customers on TikTok are sharing their horrendous experiences with the half-baked AI chatbots, Insider reports, ending up with random packets of butter or ketchup in their order. It's a pertinent topic in the age of flawed AI chatbots quickly becoming a widespread yet annoying part of everyday life. One particularly disgruntled customer uploaded a video titled "fighting with McDonald's robot," failing to remove a caramel ice cream from her order despite minutes of back-and-forth.