AI may be more effective than humans for business use cases: Redbox report

AI is leading the march of technologies disrupting the enterprise. Industries like healthcare, ecommerce and banking are embracing artificial intelligence because AI has proven to enhance employees' productivity by simplifying monotonous office tasks. However, there is a longstanding controversy around AI-driven technologies that can understand and perform more than humans in business processes. This is the premise of a recent report from voice software specialist Red Box, called "Being Human: How and why machines are learning the art of conversation." The report surveyed a pool of business leaders in the U.K. and U.S. to learn how they used iterations of conversational AI, which comprises automated messaging and speech-enabled applications that personalize interactions with humans.