Artificial Intelligence can bring in many positives for workforce management

While Artificial Intelligence and automation technologies is still nascent, the building blocks exist to suggest that Machine Learning could ease the burden of complex analysis, surface insights and trigger actions on behalf of managers. Workforce management is essentially the art and science of managing people in order to have a productive workforce. While there is a lot of science and methodology around this domain, with many current modern methods evolving from the foundational scientific management techniques propounded by Taylor over a century ago, it still requires the fine art of understanding an individual's capabilities and balancing human expectations to get the most out of people. Traditionally, in high empathy countries like India, this has largely been the responsibility of the manager, who balances an organisation's needs with individual wants and abilities. In short, the manager decides who needs to do what, when and where.