Smarter Together: Bring Human-Centered Design to AI

Artificial intelligence is set to reshape business and society. For AI to yield economic value, however, designing algorithms compatible with human thought processes is critical. The ability of artificial intelligence (AI) applications to automate tasks associated with human knowledge is rapidly progressing. Examples include recognizing faces, sensing emotions, driving cars, interpreting spoken language, reading text, writing reports, grading student papers, and even setting people up on dates. Yet at a business level, AI projects often fail to deliver desired outcomes because they are not designed to promote smart adoption by human users.