In-Depth Guide to B2B Chatbots: Use Cases & Examples

B2B interaction is the situation where one business makes a commercial transaction with another business. The nature of such transactions is usually one business sourcing inputs from another. Companies take advantage of B2B chatbots to answer general questions, provide customer service support, mine data and nurture leads. In this article, we will explore what B2B chatbots are, how they can streamline B2B relationships, and showcase some use cases at the end. Chatbots are software applications used to conduct online conversations between users and bots, either through speech or text, instead of talking to a live agent. In line with that, a B2B chatbot is no different than a regular or emotional chatbot: Its ultimate goal is for the user to, through a conversation, get the information they are looking for.