Step aside human, chatbots will take over from here

We are very lucky and privileged to be living in an era that is witnessing the greatest transformation in the history of human civilization. We are edging closer to creating entities that will be as smart as us, or even smarter. The progress we have been making in our quest to create smarter machines are astonishing, and right now we stand at a point were these machines are taking over the world from humans, one step at a time. The best and easily visible demonstration of this human to machine transition is seen in the space of chatbots. In recent years, chatbots have occupied several roles in the service industry, especially in the are of customer support.