Zoom adds Cresta's conversational AI to help customer service agents

Join us on November 9 to learn how to successfully innovate and achieve efficiency by upskilling and scaling citizen developers at the Low-Code/No-Code Summit. Zoom calls are no longer just for work meetings and family reunions. Conversational artificial intelligence (AI) leader, Cresta, wants to make them a channel for customer service too. The company is integrating its AI tools with Zoom to improve the service when customers contact companies through a video call. The integration effectively allows businesses using Zoom to activate Cresta directly through Zoom's interface.