Chatbots to the rescue - ServiceNow Workflow

These numbers help explain why so many organizations are turning to virtual assistants and other AI tools to close the gap. One third of companies in the U.S. and Europe have introduced AI technologies in customer service, according to our survey. We found that 74% of those organizations are now able to provide always‑on customer support. Additional benefits include freeing up the time of human agents and processing high‑volume, repetitive tasks more efficiently. Juniper Research estimates that AI‑powered chatbots will save companies $8 billion annually by 2022, which helps explain why the chatbot market is growing by 25% a year.