Designing for voice differs from traditional UX - Artificial Intelligence Online

Stephanie Hay is the head of content strategy at Capital One and led the design team that created Capital One's Amazon Alexa skill earlier this year. People say them every day -- after the waiter delivers food, when finishing a customer service call or before launching a rocket into space. These two words are just fine in the context of real life, human-to-human interactions. They're also covered as a feedback loop in traditional UI design, where we can create a button that says "Done" or "Save" and know exactly to which touch point people are referring when they tap it. In human-to-robot interactions, however, that's where things get tricky.