[D] The Journey Of Problem-Solving Using Analytics

Break the business problem into an analytical problem Let's start this with another cliche - " If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions". This is where a lot of analysts/consultants fail. As soon as a business problem falls into their ears, they straightaway get down to solution-ing, without even a bare attempt at understanding the problem at hand. To tackle this, I (and my team) follow what we call the CS-FS framework (extra marks to those who can come up with a better naming). The CS-FS framework stands for the Current State - Future State framework.In the CS-FS framework, the first step is to identify the Current State of the client, where they're at currently with the problem, followed by the next step, which is to identify the Desired Future State, where they want to be after the solution is provided - the insights, the behaviors driven by the insight and finally the outcome driven by the behavior.