Chatbots adding new features as businesses get back to work

In previous years the number of new chatbot launches easily outstripped the number of bots that were given new skills. In 2020, as the post-COVID return to work starts, that trend appears to be changing as businesses empower their existing bots with new features. A regular scan of the news headlines in the many years we have been covering chatbots would result in a neat cache of new bot launches to cover. From Asian and Indian banks to western airlines and a growing number of B2B bots, the trend seemed pretty strong. Part of our interest was in following these bots along, to see how many would be retired early on, perhaps due to faulty design or lack of interest.