AI won't go anywhere unless it has empathy

Rapid advances in artificial intelligence have improved the human factor of machines. Like humans, machines can be influenced by people with varying ethical values. In looking at AI's brief history, exemplified through innovations like chatbots, we encounter ethical challenges that we must overcome to ensure AI is not adversely molded, to the detriment of users. Some earlier iterations of AI were marketed as smart search capabilities. Machines learned from their users and made personalized recommendations based on the preferences and behavior of both individuals and profiled segments.