The code of ethics for AI and chatbots that every brand should follow - Watson

Key Points: – Businesses often overlook important issues related to morals and ethics of chatbots and AI. You can also listen to The Modern Customer Podcast with Rob High here.) Businesses are rapidly waking up to the need for bots. From automating basic communications and customer service, to reducing costs and providing a platform for conversational commerce, bots offer many new opportunities to delight and better serve customers. Chatbots can offer 24/7 customer service, rapidly engaging millennials, answering their queries as whenever they arrive.