Your reputation depends on a solid (and legal) online review strategy - Search Engine Land

Consumers rely on search results, social media and peer reviews to perform research and gather feedback on businesses they are considering visiting or products they're thinking of purchasing. And while it can be easy to turn a blind eye on the reviews your business receives, simply ignoring those review sites can be damaging to your bottom line. While this probably comes as no surprise, 95% of shoppers read online reviews before making a purchase. As they seek out peer reviews on brands or products that they're considering doing business with, they're looking for specific things. Consumers actually look for negative reviews to discover authentic feedback from real customers.