AI powered voice customer service, Observe, raises $26 million

PUNE: Observe.ai, an artificial intelligence powered voice customer service firm said it had raised $26 million in Series A financing, led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. The funding will be used to expand its teams in the United States and India, and accelerate product development. Further, Andy Vitus, partner at Scale, will be joining Observe.AI's board. This brings the company's total funding to $34 million, having earlier raised $8 million from Nexus Venture Partners. "Legacy speech analytics systems are simply not meeting the needs of the world's top brands," said Swapnil Jain, CEO, Observe.AI.