The Future of Conversational AI

The Conversational AI space has made great strides in the underlying technologies, use cases, and adoption. We are moving past the days of basic question and answer experiences and simple decision trees. Chatbots, voice assistants, and Interactive Voice Response (IVR) solutions have advanced to incorporate sophisticated Natural Language Understanding (NLU) that not only understands a user's Intent, but enables the chatbot to respond appropriately in a way that satisfies the user. Conversational AI solutions are used across a wide variety of use cases and industries -- including customer service, appointment booking, triaging medical symptoms, signing up for an account, and more. The demand for conversational AI continues to grow as users prefer to communicate over digital channels. Businesses are developing chatbots, voice assistant, and IVR experiences to increase customer satisfaction, reduce operational costs, and achieve business goals.