Digital transformation: How one bank is using AI, big data and chatbots to create new services ZDNet

Anyone looking for an industry to illustrate the implications of digital disruption need look no further than financial services. High-street branches continue to close at an alarming rate as many services go online, while the traditional banks face stiff competition from online rivals who don't have to worry about bricks-and-mortar at all – plus a horde of fintech startups touting new options like cryptocurrencies and more. Such is the potential for change that Gartner estimates as many as 80% of traditional banks will go out of business by 2030. The analyst says established financial services providers will have to move faster by building digital platforms or finding niche products. SEE: Digital transformation: A CXO's guide (ZDNet special report) Download the report as a PDF (TechRepublic) Royal Bank of Scotland Group is one financial services giant that claims to be taking a proactive approach, rather than the reactive response to IT and business change that tends to characterise big-name banks.