How chatbots can be used in business - Hiscox Business Blog

Small and medium-sized businesses are now tapping into the power of Artificial Intelligence-enabled chatbots to improve operations and marketing, increase sales and build better relationships and internal communication. Although a form of chatbots has been around since the 1960s, Amazon's Alexa, Google Home, Microsoft's Cortana and Apple's Siri are ushering in a new era of possibilities for how chatbots can be used in business. Here I want to look at some ways chatbots are changing the way we do business and why it's time for all SMEs to consider adopting chatbots. Today's chatbots are powerful personal assistants. They can call an Uber, place a lunch order, make a hotel reservation, order office supplies when you get low and even help manage your calendar.