An Intelligent Claims Process

Artificial intelligence, Machine Learning, and Deep Learning are more than futuristic concepts. These technologies are impacting the insurance industry in a significant way right now and this impact is likely to increase in the near future. The idea of Artificial Intelligence (AI), Machine Learning (ML), and Deep Learning (DL) may fascinate consumers who enjoy talking to their digital while admiring a Nest thermostat. But for the insurance industry, these terms are business-changers that affect products and services offered and interactions with consumers and other industry partners. The definitions of these terms may be a bit confusing to the uninitiated (see sidebar).