AI usage set to increase across UK business

Despite scepticism over the cost-effectiveness of new technologies, and the worries surrounding the potential difficulty of their installation, many companies in the UK are deciding to use emerging tech such as artificial intelligence (AI). This is according to a new report by Genesys, which claims almost two thirds (60 per cent) of UK firms are either using AI already, or planning to do so within a year from now. More than a third (37 per cent) are already using such tech to drive business objectives, increase efficiency and cut costs, while 42 per cent expect to see a positive impact within 12 months. But scepticism and worry remain. A significant portion of UK employers believe implementation will be too complex, and a quarter has its doubts whether or not the tech is over-hyped.