Introducing Voice Search Experience at Booking.com

Communication is a natural part of our everyday lives. People interact using voice and text, forming sentences to express what they desire. And yet, most of the search and discovery patterns out there rely on menu items and filter facets. Building on our mission at Booking.com: "Making it easier for everyone to experience the world", the ML & AI Product teams based in Tel Aviv decided to challenge the conventional search patterns by allowing the most natural way for everyone to communicate: using their voice. This is the story of how we built a native in-app voice assistant at Booking.com, and as far as I know, the first voice search available today by a global online travel company.