5 of the Best Conversational AI Platforms in 2020 - Shane Barker

Conversational AI is the use of chatbots, messaging apps, and voice-based assistants to automate customer communications with your brand. From providing customer support to guiding them through the various products that you offer, it can be used for a variety of purposes. The adoption of this technology is being fuelled by the rise in the usage of messaging apps and voice-based assistants. WhatsApp, the most popular messaging app, has over 1.6 billion users, followed by Facebook Messenger with 1.3 billion users. So, what does that mean for your business?