AI Has Resulted In "Ethical Issues" For 90% Of Businesses

POLAND - 2020/09/28: In this photo illustration an Amazon Alexa logo is seen displayed on a ... [ ] smartphone. A new report from Capgemini has revealed that 90% of organizations are aware of at least one instance where an AI system had resulted in ethical issues for their business. The report, titled "AI and the Ethical Conundrum: How organizations can build ethically robust AI systems and gain trust" has found that while digital and AI-enabled interactions with customers are on the rise as customers seek contactless or non-touch interfaces amid the COVID-19 pandemic, systems are still being designed without due concern for ethical issues. While two-thirds (68%) of consumers expect AI models to be fair and free of bias, Capgemini's findings show that only 53% of organizations have a leader who is responsible for ethics of AI systems, such as a Chief Ethics Officer, and just 46% of have the ethical implications of their AI systems independently audited. What's more, 60% of organizations have attracted legal scrutiny and 22% have faced customer backlash because of these decisions reached by AI systems. The lacking implementation of ethical AI comes in the face of increased regulatory scrutiny.