Do Brits really trust AI when it comes to their money?

With voice-activated services, such as SIRI, Alexa and Google Assistant now a staple in our day-to-day lives, the introduction of this technology to help manage our finances is still subjected to scrutiny. While chatbots and virtual assistants are now well embedded in our everyday banking, do people really feel confident that their data and money are in safe hands? A recent US survey revealed that a huge 86% of consumers prefer humans to chatbots, demonstrating that there is a long way to go until people fully value and trust AI. Research by Maintel shows why companies hesitate before rolling out this technology nationwide. Data protection was cited as a key concern of consumers, with almost half (47%) of them saying that they are unwilling to use a virtual assistant to contact a company out of fear their device could be hacked, giving someone access to their sensitive personal data. This is unsurprising given the high-profile data breaches we've seen in the past by consumer brands using this kind of technology.