United is restricting AI agents from booking flights

The airline believes AI poses security risks and may violate DOT and FAA rules. United Airlines has announced it will change ticking policies to restrict AI agents' from booking flights through its website, third-party travel agencies and flight aggregators. The airline joins a growing number of businesses, including JPMorgan Chase and Amazon, which block agents from using their products to avoid the security and privacy issues associated with them. Giving something like your payment details or log-in credentials to an agent can expose sensitive information and lead to unintended purchases, account changes or use of MileagePlus miles, United says. Allowing an AI agent to complete a booking could also violate existing airline regulations from the Department of Transportation and Federal Aviation Administration.