Responsible AI is even more essential during a crisis

As governments, businesses and organizations, and workers figure out how to operate in the new normal brought on by COVID-19, technology, big data, and artificial intelligence are playing an important role. Some governments are deploying contact-tracing technologies, including app-based tracking and facial recognition, to identify those who may be at risk of infection and to keep others at a distance. To increase workplace safety and create a sense of security among staff, many organizations may follow the lead of those governments and launch contact-tracing capabilities in the office. Technologies that protect workplace safety will be instrumental in helping employees feel secure enough to go back to the office -- and back to a semblance of normalcy. According to PwC's CFO Pulse, 41 percent of surveyed chief financial officers consider the pandemic's effects on their workforce to be a top-three concern.