[slides] From IT Service Management to #DevOps @DevOpsSummit #AI #ML

CIOs and those charged with running IT Operations are challenged to deliver secure, audited, and reliable compute environments for the applications and data for the business. Behind the scenes these tasks are often accomplished by following onerous time-consuming processes and often the management of these environments and processes will be outsourced to multiple IT service providers. In addition, the division of work is often siloed into traditional "towers" that are not well integrated for cross-functional purposes. So, when traditional IT Service Management (ITSM) meets the cloud, and equally, DevOps, there is invariably going to be conflict. As a factor of IT Transformation and Digital Transformation, IT no longer stands alone - or at least in a modern workplace it should not stand alone - it is the hub through which all other business services will see their efforts delivered.