Are AI-Driven Chatbots Reliable 'Employees'? Finance Magnates

The introduction of conversational AI to chatbots has expanded their capabilities and is driving business performance to new levels. Conversational AI focuses on communicating through natural language. Users interact with chatbots as though they were having a normal conversation instead of clicking through a menu or using a predetermined command with prefixes. Juniper research predicts conversational AI will cut business expenses by $8 Billion by 2024. The potential cost savings alone warrant further investigation, but conversational AI doesn't only reduce expenses, it produces more conversions and higher revenue.