IBM banking on cloud, AI to drive digital transformation

IBM Thailand, the local unit of the US tech giant, is highlighting its cloud and artificial intelligence (AI) technologies as a way to help drive business transformation to ensure organisations thrive following the Covid-19 crisis. Ms Patama says artificial intelligence and cloud technology are crucial to help companies digitally transform. "Over the past four months, Covid-19 has accelerated Thailand's digital transformation, which was earlier expected to take shape over three years," Patama Chantaruck, vice-president for Indochina expansion and managing director of IBM Thailand, told the Bangkok Post. The pandemic has forced organisations, including those in the business, government and education sectors, to proceed with stress tests for their business and financial models as well as management of their operations and workforce, she said. Organisations need to revisit their business mission, vision and value and consider whether they still cater to customer needs.