From AI to blockchain, BFSI is setting the direction for technology - Express Computer

The BFSI sector has always been the first to experiment and adopt emerging technologies, even when the business case is not so clear. Last year, while the hype about blockchain came down significantly, AI continued to be an increased area of interest. As expected, bots continued to be deployed across the enterprise, and showed the ability to handle queries of increased complexity and scale. Kotak Mahindra Bank's Keya, India's first voice bot in the banking sector, handles more than a million interactions every month and successfully recognises the intent behind 70 per cent of all calls. Similarly, 120 bots deployed at ICICI Lombard General Insurance handle about 90 per cent of policy issuance in near real-time.