UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice

UPS (NYSE:UPS) on Monday said it has integrated its customer-facing chatbot with UPS My Choice, allowing customers to obtain information about their incoming packages and recent deliveries without providing a tracking number. UPS is the first U.S. package delivery company to offer a chatbot experience specifically designed for authenticated users. The chatbot enables a customer to log in to their UPS My Choice Account. It then can provide customized information, including package location and delivery detail – all without a tracking number. The chatbot initially helped users find UPS locations, get shipping rates and track packages.