How AI and automation will change the way we use technology in 2020

A select few organisations are already making use of the AI-powered tools of tomorrow, but 2020 is likely to bring broader innovation in the way organisations use artificial intelligence and software automation technology. This year, we've seen continued strong growth in cloud computing and AI as more businesses have embarked on their digital transformation journeys. Still, Gartner has estimated that by 2021, demand for application development will grow five times faster than tech teams can deliver. Ironically, software has automated nearly every business process except the writing of software itself. In the past few years, this has started to change.